Customer Feedback Results

We have been running a customer feedback survey to find out what people really think about our service. We are really pleased with the results so far and you can see the feedback below. We will keep this updated (good or bad) as we are constantly looking to improve the service.

Customer Comments:

Affordable and a good service. George arrived early and was helpful at both ends of the move. The staff on the phone were pleasant and accommodating. When an early slot opened for my move, they contacted me to notify me. The driver knew the roads well. I will use them again. - Luke, 24 February 2016

The guys were great, move ran smoothly and quickly. I'd asked all of my colleagues to help but they weren't even needed! A potentially stressful day was made stress free by the great service we received - Lucy, 19 February 2016

Super fast and super Professional - Andrea, 1 February 2016

Can't believe how fast and professional the guys were today. They were an hour and a half quicker than I had estimated and the whole job was done quickly, safely and charmingly. Will definitely recommend and use again - Clint, 30 January 2016

I just wanted to say a huge thank you to you and the team for your services in my house love on Friday. I will definitely recommend/use you again in the future. - Michelle, 15 January 2016    

"They were two very nice, decent and hardworking young men. Nothing was too much trouble for them" - Alicja, 30 October 2015

"If only other customer services could be as efficient as yours it would certainly make life a lot easier" - Greg, 14 October 2015

"I'm not easily impressed but every aspect of your service has been second to none. I have been recommending you all over the place!" - Chris, 8 October 2015

"We booked 3 people but on the day learned one was sick, we were charged for two people but obviously it took so much longer than we hoped for. They were brilliant, with great attitude and unlike our previous moves took care not to leave any marks on the walls, which previously cost us a fortune every time." - Olessia, 25 September 2015

"Your website really stood out – far better than the competition" - Jane, 10 September 2015

"Very helpful guy." - Alex, 6 September 2015

"Gerald and Remembrance arrived late for reasons beyond their control. Upon arriving, I couldn't have asked for a better service" - Ryan, 01 August 2015

"Outstanding service from response to my initial inquiry through to the completion of the job. The physical move was the most efficient part of my entire move." - Nick, 17 July 2015

"The guys got on with the job very efficiently. Which made the move a lot less stressful than it would otherwise have been" - Linda, 3 July 2015

"The two young men made it look so effortless negotiating our narrow staircases in both blocks they worked extremely well together as a team" - Lianne, 25 June 2015

"Felt secure and relatively stress free through out the move. All in all, a smooth experience" - Mark, 22 June 2015

"Great experience. Will definitely use again and recommend" - Marcus, 22 June 2015

"Speaking as a web designer, I believe your site achieved its goals and represents your brand well." - Tom, 5 June 2015    

"Some of the fabric items were a bit dirty after being in the van. But overall not a real issue." - Jenny, 8 May 2015

"Nice Guys – Good Attitude" - Jenny, 9 April 2015 "Excellent, helpful, hard-working, efficient" - Lucy, 29 March 2015

"Just stay the way you are. I don’t see how you could improve anything" - Chris, 10 March 2015

"I will definitely be using your services next time around" - Jessie, 29 February 2015

"They were very hard working and also very quick. We were done is much less time than we had anticipated." - Lauren,  14 February 2015

"Already have recommended the team" - Ashley, 9 February 2015

"The best I have ever experienced!" - Chris, 8 February 2015

"Branding is eye catching – you even got a comment from a passer by who REALLY liked the van!" - Anna, 6 January 2015

"You seemed more professional than a lot of the firms I spoke to, you also seemed more able to tailor your service to different sizes of requirements rather than just small move man & van arrangements or family home moves. I fell between the two so this was great for me." - Jen, 10 November 2011

"I had only discovered you via searching on Google however the tone of the copy on your website presented you well. After speaking on the phone I was again assured of how professional you were" - Steve, 4 December 2011

"The female driver that assisted in my move was excellent. Very professional and very helpful" - Keiran, 11 June 2011

"Looked professional / all information guarantees provided" - Stephen, 9 June 2011

"Brilliant service, both over the phone and the two guys" - Thomas, 22 April 2011

"Competitive prices, friendly staff, good testimonials" - Rachael, 2 April 2011

"Very straightforward proposition compared to others" - Fiona, 8 April 2011

"I used you because your vans have tail lifts, which its one of the most important factors when i book a van" - Sarah, 7 April 2011

"You have an agreement with RBKC" - Marija, 5 April 2011

"All very helpfull, friendly and honest" - Paul, 21 February 2011

"Great website with good customer testimonials gave me confidence to use you" - Rhian, 30 December 2010    

"Seemed to be professional, rang me to talk through job etc" - Tracy, 21 November 2010

"Prompt service and Easy to deal with" - Keith & Steve, 12 November 2010

"I always get flustered when using the phone but nothing was too much trouble for you" - Vivienne, 12 November 2011   Chart_Q9_151014


Customer Comments:

"The removal men weren’t wearing uniform but that didn’t bother me. They did a great job with lots of stairs and heavy, valuable furniture" - Louis, 30 November 2014

"Very impressed with driver, made move really easy. Was a little late but not really his fault as traffic was atrocious" - Leena, 11 November 2014

"Driver was very professional and personable" - Lianne, 4 November 2014

"Design was not overblown or trying too hard. It was welcoming" - Jordan, 3 November 2014

"The order of the 3 pick ups was not clear to the driver, so if I hadn’t checked with him, he’d have gone to the pick ups in the wrong order. Otherwise everything was fantastic – thanks. Crew could not have been more helpful and nice" - Scott, 20 September 2014

"The two removal men were good, however I was disappointed and concerned that they were not in uniform as promised – however the van was branded as was the receipt I was given. I would have preferred to see the removal men in uniform as promised." - Lucy, 9 September 2014

"Clear and helpful advice gave a feeling of confidence that you would look after our things" - Sophie, 3 September 2014

"Anna picked us up and was great and the guy who picked me up on the Wednesday was great because the Business Centre in Islington was full of beauocracy which he dealt with well and got us home double quick" - Louise, 26 May 2014

"Arrived on time and got straight on with the job in a friendly and careful manner so no complaints" - Giles, 14 May 2014

"The men turned up on time, were fit, efficient and took away all the hassle" - Greg, 6 April 2014

"Other companies I made inquiries to were slow to get back to me and gave the impression that they weren’t particularly interested in my business." - Ann, 15 March 2014

"I’ve already recommended you guys to anyone who’ll listen" - Dhaji, 3 March 2014

"Hi – sorry for the late reply but I wanted to say that I thought you guys were great. I made a very last minute booking at a really busy time of the year and you were easy to deal with, responsive and friendly. The woman I spoke to on the phone was really relaxed, efficient and friendly. And my driver was a legend! He arrived about half an hour early which was fine for me and we moved in absolute record speed which I hugely appreciated given it was Christmas eve. I think even he was amazed at how quickly and smoothly it went! Anyway, I’d definitely use you again and I’d recommend you to anyone. Thanks!" - Ian, 4 February 2014

"Amazing! Very professional and very fast! No dilly-dallying!" - Claire, 20 January 2014

"I didn’t have a post code and Hazel was flexible." - Paul, 6 January 2014

"Weren’t wearing ‘uniform’ but were wearing appropriate clothing for moving furniture. I didn’t have a problem with what they were wearing." - Andy, 16 December 2013

"I would certainly come back to you for any future moves big or small!" - Nathan, 6 July 2013

"Boxes were delivered to the wrong address but this was sorted quickly and efficiently" - Andrew, 5 July 2013 the move team comment: Sorry about this, there was a misunderstanding with the courier

"The guys arrived, got straight to it, and were careful with two sofas that barely fit through the door, so i was very happy with the process. Given the nature of the time based pricing the guys showed no signs of stalled time, in fact, they were keen beans" - Jason, 4 June 2013

"From start to finish I felt totally confident in your hands. I was moving on my own and your professional friendly service removed any stress associated with moving. I would have absolutely no hesitation in recommending you to friends, family and colleagues. Thank you for providing such exceptional service. I wish more companies took as much pride in their business as you do!" - David, 10 March 2013

Customer Comments:

"Incredibly accommodating in adverse weather conditions" - Jo, 5 February 2013

"Very good – friendly and efficient" - Louisa, 7 January 2013

"They worked super fast! Anna was amazing" - Janet, 29 December 2012

"Even though they were late they did call to let me know that they were stuck in traffic. They worked completely tirelessly for nearly 4 hours straight and would only accept a cup of coffee once I was completely moved in and they had called to say they had finished the job and got the final price. Really impressed with them both." - Denise, 9 June 2012

"Thank you. It was a highly efficient process and, as mentioned above, your colleague was outstanding. We would definitely use you again and recommend you to friends" - Garth MBE, 20 April 2012

"Can't imagine how you could do the job better. The guys who actually did the move were excellent, intelligent and found solutions to problems, dealt with them quickly and easily and completed the job in good time" - Inez, 11 May 2012

"These guys were lovely. Very polite. And punctual. That is very important" - Janet, 4 April 2012   Q3_What factors helped you to decide to use the move team

Customer Comments:

"They werent wearing a uniform but that was fine for me, the truck was extremely well branded" -  Josie, 5 March 2012 the move team comment: We have ordered new uniforms for the winter. Including waterproof warm Jackets and new polo shirts. That should ensure that all they guys have branding to match the vans.

"Some of the big corporate companies / retailers could learn from you! Very good indeed" - Leslie, 20 December, 2011

"Exceptional and swift service. Could not expected anything better" - Reddy, 22 May 2011

"Couldn’t fault you at all. I felt my custom was important to you" - Lynne & Freddy, 21 April 2011

"Excellent service from Andy over the phone, also very accurate quote provided – much appreciated" - George, 9 April 2011

"It was only a quick 40 minute job, and the guy was really polite and friendly, despite having had a long day. Would definitely use the driver again." Miss Robinson, London
Feedback Published: 7 Sep 2016
Work done: 26 Aug 2016

"Excellent service: They were very helpful on the phone re-arranging the date of my move each time my solicitor changed it, the removal men were on time and very helpful too." Ms Helen Weathers, Egham
Feedback Published: 19 Oct 2016
Work done: 1 Sep 2016

"Fantastic service. Will definitely use them again." Mr Feisal Paruk, Esher
Feedback Published: 9 Sep 2016
Work done: 7 Sep 2016

"Excellent company from the moment they answered the phone. Very helpful at point of booking, gave good advice and kept me updated/informed all along. Two guys who arrived were early after phoning to check that would be convenient; they were efficient, helpful and polite. Great job, would use again." Mrs Fairweather, London
Feedback Published: 13 Sep 2016
Work done: 12 Sep 2016

"We have used them for the second time and are very impressed with the service provided by Marek and his colleague." Mr Jan Van Beers, London
Feedback Published: 3 Oct 2016
Work done: 29 Sep 2016

"Amazing, quick and courteous, nothing damaged, great crew!" Mr Royston Mcmdan, London
Feedback Published: 20 Oct 2016
Work done: 9 Oct 2016

"Cheerful, helpful movers in the day. Gentleman on the phone who did the booking very efficient and friendly. Overall cheaper price than others in Bromley but very efficient and professional work." Ms Riley, Bromley
Feedback Published: 7 Dec 2016
Work done: 19 Oct 2016


"Brilliant team, calm, strong, quietly spoken, packed up well, arrived on time, constructed an old wardrobe, even took on a diversion - excellent all round." Jo Foley, London
Feedback Published: 3 Nov 2016
Work done: 29 Oct 2016

"Excellent work lovely guys made sure nothing was broken! Very polite and just a pleasure to deal with!!" Miss Sharon McIntyre, London
Feedback Published: 7 Nov 2016
Work done: 30 Oct 2016

"He was good. I was told it would cost £55 and it was £99 which was a complete shock and I am unhappy with.. I was told a quote of £55 and I was charged £99 on the day. I had to pay as I was under time constraints, but I am extremely unhappy with the 80% increased charge." Mr Klein, London
Feedback Published: 30 Nov 2016
Work done: 12 Nov 2016

"Very efficient the job was completed in a very professional manner. Would definitely use them again and would have no hesitation in recommending them." Mrs Lynne Torr, Morden
Feedback Published: 22 Nov 2016
Work done: 18 Nov 2016

"They guys were very quick, friendly, reliable and extremely professional and always there to lend a helping hand and advice." Miss Katy Robins, Haslemere
Feedback Published: 15 Dec 2016
Work done: 18 Nov 2016

"Great staff, from booking to the move itself. Would recommend." Mr Caswell, London
Feedback Published: 23 Nov 2016
Work done: 22 Nov 2016

"Excellent job." Dr Nevil, London
Feedback Published: 23 Nov 2016
Work done: 22 Nov 2016

"The pre-move service from The Move Team was excellent. All queries answered promptly, and they gave me the confidence that the move would go smoothly. They sent 3 men instead of 2 that were agreed, but said straight from the outset that they would only charge for 2. I understand this was done as they thought the job might be tougher than originally anticipated. In any event, it was very useful. The 3 guys were punctual, friendly, and professional. They worked very quickly and efficiently, and barely stopped for a break. They handled our belongings with care and respect. Very good." Mr Barham, London
Feedback Published: 5 Dec 2016
Work done: 2 Dec 2016

"I was a bit unsatisfied with the company themselves because they rang up as the van was supposed to arrive to say that it would be at least 2 hours late. Once the driver had turned up though he was very nice and apologetic. Overall good experience." Mr Scott Bradley, London
Feedback Published: 3 Jan 2017
Work done: 9 Dec 2016

"Helpful, courteous and efficient. I fully recommend The Move Team." Kmw Ltd, London
Feedback Published: 15 Dec 2016
Work done: 14 Dec 2016

"Prompt arrival, 3 guys curteous, very helpful, dismantled a cupboard I thought I would have to leave and reassembled it my flat was very pleased. Obliging, nothing too much trouble, efficient and professional wouldn't hesitate in recommending the move team. First time mover, at first was very stressed. Job took two hours but felt reassured as the job progressed. Took great care with my property." Miss Brenda Scully, London
Feedback Published: 19 Dec 2016
Work done: 17 Dec 2016

"Great help from friendly guys" Cada Design, London
Feedback Published: 12 Jan 2017
Work done: 23 Dec 2016

"They were great - reliable, courteous, timely and careful with my stuff. Also, uncomplaining about the very heavy boxes of books!" Ms Plowright, London
Feedback Published: 10 Jan 2017
Work done: 23 Dec 2016

"The two guys that came to help move us out of our apartment were professional, polite and incredibly hard working. Even though I hadn't given a complete list of what was being moved (my fault - moving brain!) they didn't mind and got the move done in record time! Highly recommend them and will be using them when we move back to the UK and out of storage." Mrs Nicola Parsons, London
Feedback Published: 11 Jan 2017
Work done: 27 Dec 2016

"This company were fantastic! Made what could have been a stressful day so smooth! George and his partner were quick, Efficient and professional. I would use this company again without any hesitation Fantastic service." Mr Malcolm Bolt, London
Feedback Published: 16 Jan 2017
Work done: 9 Jan 2017

"Very efficient and hard working removal. George and Junior were both very capable." Mr Hughes, Battle
Feedback Published: 17 Jan 2017
Work done: 13 Jan 2017

"Very efficient and organised and reliable company, would recommend highly. Thank you Marek and partner for a very smooth stress free moving experience." Mr Barry Rose, Weybridge
Feedback Published: 17 Jan 2017
Work done: 13 Jan 2017

"Really great company - would 100% recommend them. The team at the office are friendly, polite and helpful, the movers that helped us on the day were very efficient, patient, very easy-going and so nice, a pleasure to work with. They really took the stress out of our move." Ms Anna, London
Feedback Published: 17 Jan 2017
Work done: 17 Jan 2017

I just wanted to say a huge thank you to you and the team for your services in my house love on Friday.
I will definitely recommend/use you again in the future.
Kind Regards" Michelle Bolt - [email protected]

"Thank you so much for helping us out. The team was outstanding, on time, hard working and friendly. you are lucky you have them working for you. Thanks boris"
[email protected]

Seems like this is dated, as the deadline was back in February. However, I just wanted to say that your team was amazing, very helpful, polite and efficient, thank you so much for making my move so easy!
Cheers," Leticia - [email protected]

"The team did a very good job!" [email protected]

"Moved the contents of my 2 be flat:"
Tidiness: 10
Reliability: 10
Courtesy: 10
Workmanship: 10

Average: 10

"The guys arrived 10 mins early to make sure they could get nearby parking and evaluate the work, ready to start exactly on time. They both worked quickly and efficiently to load the van, emptying the old flat, and then unload the van into the new flat. They were careful with all boxes marked fragile, and ensured they weren't at risk of being squashed. Couldn't ask for more." Mr Deepak Manglani based in London, 23 January 2017.